Welcome to the Community!
We apologise for the inconvenience this issue is causing you, but please be assured that we are working on a resolution.
Our FTTB Wholesale Team has made an arrangement with your building manager to provide an access to the communications room for us to upgrade our network equipment. We are expecting this to be completed by the end of April.
We have also advised the case manager to contact you and discuss an alternative solution to your concern.
If you have a preferred contact number and time, please send it via private message. Thank you.
Hi @Fionacheung85, we can see that the case manager has been in touch and discussed the latest update.
Our Provisioning Team is closely monitoring the case and will be in touch as soon as new updates become available.
Should you need any assistance, feel free to drop us a message. Cheers!