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Rebooting Huawei HG659 multiple times a day

Level 1a

On average I have to reset my router at least once a day, but more like 3 to 5 times. Internet will drop out and if left alone will return in 5 to 20 minutes. If I reset the router it will come back as soon as it's rebooted. When this occurs all lights are green on the router and the NBN box. This is the router I was required to use, but I think it's junk.

3 REPLIES
Community Manager

Hi @NotAHotDog,

Welcome to the community!

I'm trying to locate your account and may have found it.

Can you please PM me the name on the account is in and the address to make sure i have the right one.

I'm sure we can get this issue resolved as soon as possible.

Ill wait for your post

Cheers

Manuel

 

Level 1a

I'm PM'd you when you asked. Still heard nothing. Was without internet for 30+ minutes this morning and it went out again this afternoon.

Moderator

Hi @NotAHotDog,

 

Sorry for delayed response. Can you send me the account details (Username/Customer ID or Contact number associated with the account) ?

 

 

Cheers!