Level 2

I have now been waiting five weeks for nbn connection to be restored ..... five visits later had a new line connected to the house last Friday then today, another tech came, supposedly to hook up to my modem but said it wasn't his job and for me to get an electrician to do it and get the money back from you!!   
I have done nothing wrong, please get this service restored .... I am contacting the Ombudsman in 24 hours if continue to get no satisfactory result  ... JP


Hi @janetlorraine5 , we sincerely apologise for the inconvenience this issue is causing you. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community