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Account Cancellation Confirmation

Level 1c

I have sent an email cancellation request to cancel@tpg.com.au but have had no response. I have also had no response to numerous attempts to resolve no NBN service over the past month. I have been a loyal TPG customer for over 10 years but have had no choice but to go with another supplier. As there has been no service provided there should be no outstanding amount to pay. Please remove my credit card details on file ASAP.