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CANCLLED MY TPG ACCOUNT

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Level 1b

Absoultey discgraceful.

 

I have followed every protocol that's been requested.  I have emailed TPG and I have called the customer service - yet there is NO communication at all from your team.

 
I have cancelled my account via email (cancel@tpg.com.au).  I have written a formal email and wrote the form - YET TPG is still withdrawing money from my credit card !!!
 
This is unacceptable - I have already requested a refund for the internet that I have NOT used to date!!!!
 
PLEASE GET BACK TO ME! THIS IS TOTALLY UNACCEPTABLE!!! 
 
See attached screenshots of proof of email sent and payment withdrawn from my account.
1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter