Connection issue

[dovesaway]

Hi
We have no internet tonight
I suspect a lead has become lose
Error message reads” the connection between your access point, router or canle modem and the internet is broken.
The network gateway is accessible but windows couldnt teceive network traffic from the internet

[dovesaway]

I might add that my son who is a gamer assures me that no leads are loose
However ir is a minefield to get into the modem as he has it in desk compartment
I reckon a cord is loose
But judging by error message id like to verify this so i can get in there and dig around when he gies to work tommoz lol

[dovesaway]

Anyone?

[dovesaway]

Im still awaiting reply from TPG
Tech support