Enquiry

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Level 1a
“Your newly installed broadband equipment is waiting to be automatically configured. “. This notification appears after connecting nbn and net didn’t work since.what to do?
1 REPLY 1
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Moderator

Hi @Ashu

 

Welcome to the Community!

 

Once service has been installed, your modem will attempt to automatically configure on its own in order for it to connect to our server and allow you access to the internet. This process usually takes 15-30 minutes for it do so. If it's stuck on that same status for longer than 30 minutes, manual configuration of the settings on the modem may need to be done.

 

To check your connection status, I tried to pull up your TPG account using your community details, but I was unable to locate your record.

 

If you're still having trouble getting the service to work, send me a PM providing your TPG customer ID or username so I can check your account and see what's going on. For your reference: How do I private message (PM) in the community

 

Regards,