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How long does NBN Activation take?

laladada
Level 2
Level 2
‎06-05-2022 05:21 AM
I’ve set up the NBN connection box and modem. All lights that need to be on are on. How long does it take to until I get an SMS confirming activation?
Thanks.
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Daisy_Dhen
Moderator Moderator
Moderator
‎06-05-2022 10:28 AM

Hi laladada,

 

Welcome to community!

 

Our NBN installation generally takes about 10 working days or it can take longer in some cases. Let us have your TPG customer ID or username via PM and we'll check the status of your installation. 

 

How do I private message (PM) in the community 

 

Regards,

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aonaskal
Level 3
Level 3
‎26-09-2022 05:12 PM
@laladada wrote:
I’ve set up the NBN connection box and modem. All lights that need to be on are on. How long does it take to until I get an SMS confirming activation?
Thanks. Pasco Login

The text will indicate that the activation could take up to 24 hours to complete, however most of the time and if there are no problems, it's very quick and your service running by the evening. For nbn™ device installations, the technician needs to sign off that nbn™Co have completed the appointment.


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