International Call Pack - unable to make international call

[Helpplease]

Hi there,

I have an International Call Pack (add-on of $5 per month) but when I try to make an international call, I only keep getting a recording that says my account balance is insufficient to make the call. 

I called up Customer Services and was assured my international call pack had been activated and should be working.  Unfortunately, when I tried again, I still get the same system recording.

Please kindly help.

Many thanks

[Shane]

Hey @Helpplease,

Let us have a look and see what causing issues with outgoing calls, could you send us a PM with your details (Username/Customer ID together with the address on file).

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...

Regards,

Hi there,

I have an International Call Pack (add-on of $5 per month) but when I try to make an international call, I only keep getting a recording that says my account balance is insufficient to make the call. 

I called up Customer Services and was assured my international call pack had been activated and should be working.  Unfortunately, when I tried again, I still get the same system recording.

Please kindly help.

Many thanks

[Micheal202]

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@Helpplease wrote:

Hi there,

MyGiftCardSite.com

I have an International Call Pack (add-on of $5 per month) but when I try to make an international call, I only keep getting a recording that says my account balance is insufficient to make the call. 

I called up Customer Services and was assured my international call pack had been activated and should be working.  Unfortunately, when I tried again, I still get the same system recording.

Please kindly help.

Many thanks

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Dial your local TPG Gateway Number (see below) from one of your two nominated phone numbers. Enter 0011 followed by the international fixed line number and then the hash (#) key