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Internet speed is crap

cintiacorina71
Level 2

Hi, 

I am paying the 100 speed - nearly 100 a month and the speed is only 1.6Mbps for donloads and 1.9 for uploads. 

the ping is 13????

 

what am i supposed to do to get this working for what i pay, i work from home. 

 

 

2 REPLIES 2
Ken-C
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

 

cintiacorina71
Level 2
0478637727
Once more
We can even watch netflix
Let alone work on the computers