Internet speed

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Level 1b

Hi there, 

 

My internet speed is currently sitting at:


Download: 11.3mbps

Upload: 0.6mbps

 

Unfortunately while we have two people in our household working from home we cannot sustain this. 

 

I believe we are on the Home Bundle using ADSL 2. I would like to either fix any issues we have with this current set up, or upgrade to a more reliable service. 


Both TPG phone chat and online tech support are unreachable. This is understandable, however why cannot I just post a chat to tech support and wait for their response? 

 

I am really searching for help ASAP, otherwise I will need to talk to another provider 

 

Thanks 

1 REPLY 1
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Moderator

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter