NBN outage after storm

[JV53]

Came home to find my internet down. We had lots of lightning during the day in the Blue Mountains so suspect my box was hit. I have checked for scheduled outages/maintenance on the TPG site and nbn network but no issues reported. Has anyone else been effected? I tried to troubleshoot my box but still can’t connect

[Anonymous]

Hi @JV53 ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

In your case, it appears that there's a line fault causing the issue. We can see that you have been in touch with one of our technical specialists who escalated this to our Engineering Team.

If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within the day. Thank you.