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NBN outage at 2090

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Highlighted
Level 2

NBN Still down at 2090. Is there any timing for when this will be corrected??

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Moderator

Thanks @Dubious,

Please look for a WIFI switch on the top/side panel of the modem and switch that on.

 

You will see an additional light on the modem that will allow you to see the Wi-Fi network on your devices.

 

Let us know should you need further assistance. Thank you.

View solution in original post

Highlighted
Level 2

Thank you!! All good now.

 

View solution in original post

5 REPLIES 5
Highlighted
Moderator

Hi @Dubious ,

 

We have experienced an unplanned outage which affected both our phone and internet services. Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

 

We appreciate your patience and our sincerest apologies for the inconvenience.

Highlighted
Level 2

Hi,

turned the modem and router off/on and nothing. The network isn't showing on list of available networks now either.

thanks

 

Highlighted
Level 2

Lights on

power

internet

phone1

wan

lan1

 

 

Highlighted
Moderator

Thanks @Dubious,

Please look for a WIFI switch on the top/side panel of the modem and switch that on.

 

You will see an additional light on the modem that will allow you to see the Wi-Fi network on your devices.

 

Let us know should you need further assistance. Thank you.

View solution in original post

Highlighted
Level 2

Thank you!! All good now.

 

View solution in original post