New connection - clicking noise

[Bennysingh2010]

Hi I just received my new NCD and modem in the mail today.
I’m unable to connnect however. I’ve followed all the steps and also attempted to connect to a new phone line. Still no luck.

Can someone please contact me soon. I’ve been waiting on the phone line for >1hr.

[Bennysingh2010]

Approaching 2hrs now

[Bennysingh2010]

This is extremely painful and a poor reflection on what I was led to believe. Surely there is something you guys can do
1. Online chat function broken
2. Call centre not answering within 2hrs now
3. This is a brand new customer - being treated like trash with no support options available.

[Bennysingh2010]

Approach 4hrs now.

Someone in the sales team had the audacity to ask me to wait a further 2hrs.. what a ** business

[peter_k]

Hi

Thanks for sending through your details.

I will look into your connection for you.

Regards,

Peter