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New customer

Cranky
Level 2
Level 2
‎22-04-2018 07:47 PM

I have been with iinet for 13 years with no problems. Months ago they connected me to the nbn without a hitch. . Didnt know it had happened. Just signed up with tpg and and I have had more problems than with iiNett in 13 years. I would have thought that as a new customer once details were registered at their end a new modem plug and play and off you go. No such luck now the poor nbn are being accused by tpg of stuffing up. How? TPG this is a very poor start. I am unable to manage my investments, dont have a phone and I have no confidence that tpg know what is wrong. Just fix it as I see this as breach of contract.

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Cranky
Level 2
Level 2
‎23-04-2018 12:39 PM

Well haveing been very frustrated by the poor start TPG have now jumped arround and the problem has been fixed. So I have to acknowledge that performance.

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Anonymous
Not applicable
‎23-04-2018 06:56 PM

Hi @Cranky,

 

Welcome to the community!

 

I can see that your service is now working and connected for 7h 46m.

 

In case you will have queries in the future do not hesitate to open a thread here in our community!

 

Let me know should you require further assistance.

 

Cheers!

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