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No internet connection

Thomasnoel
Level 2
Hello, my house has no internet since yesterday at around 9:30pm. We check the signal light in the box has no issues. Please help to fix it. Thank you.
5 REPLIES 5
Shane
Moderator

Hi @Thomasnoel ,

 

Thanks for raising this to us. I ran an initial test to the service it shows it has been connected for  1h 41m. We'd like to confirm if you're still having issues with the service.

 

Regards, 

Sophie256
Level 2

@Thomasnoel wrote:
Hello, my house has no internet since yesterday at around 9:30pm. We check the signal light in the box has no issues. Please help to fix it. Thank you.

I have exactly the same issue. Anyone got a suggestion?

Shane
Moderator

Hi @Sophie256,

 

We did an article that you may find helpful, this will guide you on how to perform basic troubleshooting for the service.

 

Please see link below.

 

Troubleshooting no internet connection.

 

Let us know how it will go so we can proceed with further investigation.

 

Regards, 

 

 

@Thomasnoel wrote:
Hello, my house has no internet since yesterday at around 9:30pm. We check the signal light in the box has no issues. Please help to fix it. Thank you.

I have exactly the same issue. Anyone got a suggestion?

Hardin562
Level 2

I must say you have written a great article. The way you have described everything is phenomenal.

 

NJMCDirect

 

Shane
Moderator

Hi @Hardin562,

 

Welcome to the community!

 

The article was no longer available, in the event that you're having issues with the service do not hesitate to send me a private message.

 

Regards,

 

 

I must say you have written a great article. The way you have described everything is phenomenal.