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No internetconnection

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Level 1b
I have not had internet/ email since Tuesday 31/03. Please advie
1 REPLY 1
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Moderator

Hi @adsl6brq,

 

Thank you for your inquiry regarding your TPG connection.

 

In this particular case, we ran an initial test to the service and it shows a possible line fault causing speed and dropout issues. This has been escalated to our Engineering Team, assessment may take 24-48hrs an updates will be provided via SMS/Phone call or email when it becomes available.

 

Thanks,

Karl