TPG

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Level 1c

Is anybody out there to help, new account, paid, no internet after 6 days and no response from TPG on any plat forms

2 REPLIES 2
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Moderator

Hi terblanchehome1,

Welcome to TPG Community!

 

Have you check if service is on outage?

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/m-p/45557#M17...

If new service could you confirm the proper set up of the internet devices?

https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/61

 

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Moderator

Hi@ terblanchehome1, Level 1a

Try a reset of the NBN HFC NCD (Network Connection Device - Black Box Arris). On the back of the NCD-Black box there is an reset button (needs a pin clip to press) Press this and count to five, all LEDS should go out and then reset to green.   Once Modem gets WAN connection, then retry web browsing.   " Watch our short video guide on how to set up your NBN HFC service. Visit https://link.tpg.com.au/tsaoQD "  

Regards Bryan