Thank you, TPG!

[Roseclipt]

Thank you TPG, and in particular to KarlB. Problem solved :-)

[Mal_mod · Accepted solution]

Hi @Roseclipt 

Thank you for your feedback.      

I am pleased to hear that you had such a good experience when contacting our support staff recently. I will pass on your kind comments to the staff member involved and their supervisor.
If you require any further assistance please do not hesitate to contact us.

Regards,