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Hi @leowang7799
Thanks for your query!
Let me have a look and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Regards,David_M
hi @leowang7799
Our records showed the modem order was marked as completed because you wanted to use your own modem, so there is not a modem being shipped to you.
You will need to configure your own modem for NBN-HFC service.
Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.NBN Setup Guides:• NBN Fibre To The Curb (FTTC) https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...• NBN Fibre To The Node (FTTN) & NBN Fibre To The Building (FTTB): https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...• NBN Hybrid Fibre Coaxial (HFC): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...• NBN Fibre To The Premises (FTTP): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...• NBN Fixed Wireless: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fixed-Wireless-Setup-Guide/m-p/19934#M8216
regards
David_M
