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What is my modem delivery tracking number

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Level 1a
Can I have my modem delivery tracking number
2 REPLIES 2
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Moderator

Hi @leowang7799 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

hi @leowang7799 

 

Our records showed the modem order was marked as completed because you wanted to use your own modem, so there is not a modem being shipped to you.

 

You will need to configure your own modem for NBN-HFC service.

 

Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.

NBN Setup Guides:
• NBN Fibre To The Curb (FTTC) https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...
• NBN Fibre To The Node (FTTN) & NBN Fibre To The Building (FTTB): https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...
• NBN Hybrid Fibre Coaxial (HFC): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...
• NBN Fibre To The Premises (FTTP): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...
• NBN Fixed Wireless: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fixed-Wireless-Setup-Guide/m-p/19934#M8216

 

regards 

David_M