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What’s your experience with TPG?

Level 1a

my family and I are going to be moving house soon and my parent is thinking about switching from Telstra to TPG when we get NBN. My parent says they have heard great things about TPG but the people that I’ve asked have said they have had nothing but trouble with them MyColes. So from those of you who have been with TPG, would you recommend we just stay with Telstra or switch to TPG?