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When will we be connect to nbn we are ready and waiting

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Level 2
Hi we received the text stating to connect and promptly did so. 24 hrs on and still no connection plus unable to use our ADSL So no internet at all. It would have been clearer if TPG had given a time line as to when connection would really happen. Question, when will connection happen please?
1 REPLY 1
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Moderator

Hi @Shadow,

 

Welcome to TPG Community!

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community