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an existing payment transaction is in progress

gahbbyy
Level 2

help i have this issue because my old bank card expired 

1 REPLY 1
casiebratt
Level 2

@gahbbyyMaryKayInTouch wrote:

help i have this issue because my old bank card expired 


Hello,

 

I understand you're facing an issue with an existing payment transaction due to an expired bank card. Identify the merchant where the pending payment is being processed. Reach out to their customer service and explain the situation. They might be able to cancel the current transaction and allow you to update your payment information with your new card.

 

Check if the merchant's platform allows updating payment information for pending transactions. If so, update your details with your new card information.

By following these steps, you should be able to resolve the issue caused by the expired card and complete the payment transaction using your new card.

I hope the information may help you.