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bad ping and high packet loss

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Level 1a

hi
i got nbn installed this morning
i now have much faster download/upload speeds but my ping has doubled to a consistent 100ms and i am experiencing consistent packet loss too. i hv tried ethernet and restarting modem to no avail.
please help why am i getting worse ping than when i had adsl

1 REPLY 1
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Moderator

Hi @anfunny,

 

Welcome to the community!
 

In the event that you experience latency via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.

 

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

Regards,