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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
I can see in our notes you have spoken to our Help Desk officers today.
They will take care of your concerns and will arrange the replacement ASAP.