new nbn connection no internet

[house187]

got message telling me to connect and have connected all the equipment the internet light has not come on yet.
all has been connected for over 12 hrs

[house187]

contact details
house187
ph 0433828643

[KarlB]

Hi @house187

You have an NBN Tech Appointment booked for Wednesday, 13 May 2020, 1:00 PM - 5:00 PM, for NBN to complete your install.

Regards,

Karl