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upgraded from NBN to 5g constantly drops out.

Andrewr15
Level 2
Level 2
‎18-04-2022 08:34 PM
Based in Maroubra 2035.

5G speeds vary but the service constantly drops out or switches to super slow speed.

How do i reactive the TPG NBN?
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2 REPLIES 2
Shane
Moderator Moderator
Moderator
‎18-04-2022 08:58 PM

Hi Andrewr15. Let us check the status of the 5G home wireless broadband also if NBN service is still available for re-activation. Could you send us a PM with your details (Username/Customer ID)? 

 

 

Based in Maroubra 2035. 

5G speeds vary but the service constantly drops out or switches to super slow speed. 

How do i reactive the TPG NBN?

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Micheal202
Level 2
Level 2
‎30-06-2022 03:33 PM
@Andrewr15 wrote:
Based in Maroubra 2035.

5G speeds vary but the service constantly drops out or switches to super slow speed.
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How do i reactive the TPG NBN?

Internal wiring can cause dropouts and a potential massive loss in speed. Your connection will improve with the additional points removed. If the dropouts persist through a stability profile, another router, and fixing internal cabling, then there is likely an issue with the line that nbn™ need to investigate.

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