@Ahra_G wrote: Hi @DexterB,  ISPs are reseller of the NBN services. If a certain connection or port is not available, it means that an existing service is still present or still in use. Any ISP should be able to provide you with the information whether or not a certain address is available for NBN service otherwise, they will not offer it.    Furthermore, each ISPs has their own specific Terms & Conditions regarding cancellation of services; thus it is best to discuss your concerns directly with the ISP that you wish to be connected with.    ISPs are reseller of the NBN services. If a certain connection or port is not available, it means that an existing service is still present or still in use. Any ISP should be able to provide you with the information whether or not a certain address is available for NBN service otherwise, they will not offer it.    Furthermore, each ISPs has their own specific Terms & Conditions regarding cancellation of services; thus it is best to discuss your concerns directly with the ISP that you wish to be connected with.   Thank you for re-stating the bleeding obvious.   I'm hoping that the Telecommunications Ombudsman will see it somewhat differently. No service provider should be permitted to provide a NBN service to my legally rented property without the consent of the occupying tenant(s). ... View more

I seem to be collateral damage of the same problem. I am not even a TPG customer, but cannot get my ISP connected to my address because the PREVIOUS tenant didn’t give the 30 day notice mentioned in the T & C fine print. My chosen ISP can’t connect because TPG is “hogging” the connection. I’m guessing that the previous tenant imay also be questioning or disputing the 30 day charge TPG won’t talk to me because it’s not my contract. My ISP won’t do anything because they won’t tamper with another providers connection. Is there anything I can do, other than contacting the Telecommunications Ombudsman for intervention on the grounds of discriminatory behaviour? Any thoughts? ... View more