Does TPG know that PM means private message. So I sent you a PM as you suggested and got a response back from someone else!? that response says The support that our tech team can provide is only within the scope of making your internet service work Which is what I told you I had already been told. If you aren't going to do what you say please dont offer. ... View more

thanks @david64  and @Angeli  ... View more

Hello again Angeli,   Thank you for replying   As I said earlier, that quick start guide is not helpful as it is fairly useless at helping with setting up the modem beyond connecting to the internet. There are a huge amount of settings and parameters that are user configurable, such as guest networks, network bands, port forwarding, black listing, address reservations, port triggering, demilitarized zones for gaming, parental controls, access controls, etc etc etc.   So to be clear? TPG are supplying a device that does not come with a user manual at all? Your suggestion to try tp-link ended with them telling me to try TPG! Anone who has paid TPG for this device must just guess how to use it, beyond any basic connection setting? AND TPG dont offer help beyond the actual connection between the modem and the ISP (TPG)?   Is there somewhere you can suggest I can make a complaint about this?   Thank you kindly ... View more

Hello @Angeli , Thank you for the welcome and the suggestions. I can say difinitively, there was nothing other than a quick start guide in the box the modem the modem was supplied in.   I have also searched the TP-Link website and asked them directly. As in my initial request on here, TP-Link say they cannot supply, so it cannot be on their website, their words not mine. TP-Link support say "Thank you for contacting TP-Link support. Because this model is an ISP Customized Products. That is to say, after we produce the product, the ISP company will modify the model, so many functions are determined by the ISP. So our website will not publish the user manual for this model. You can go to the website of the corresponding ISP or check the link to see if it is helpful to you: https://community.tpg.com.au/t5/Modems-and-Devices/Setup-and-Configuration-for-TP-Link-VX220-G2V-modem-router/td-p/113436"   Obvoiusly the above link is not helpfull, it is merely a quick start guide.   Can TPG supply one?   Cheers ... View more