ERROR 403 forbidden Cannot access myaccount

[lan_ding]

Hi everyone,

I cannot access my account and the Support page. The 403 forbidden error will show up as below:

The requested URL was rejected. Please consult with your administrator.
Your support ID is 320fcc51-15ca-42a7-bf48-48e04fbd23d1

Error 403 - Forbidden

F5 site: ty8-tky

I have tried different browsers and my phones but they don't work either.

I am overseas now, I need to access my account dashboard to see my plan status. It's said that my direct debit card had got charged payment issue. 

Any one can help? Thank you.

[Ahra_G]

Hi @lan_ding,

We're here to helpl! Please send us a private message and we'll pull up your account. 

-Ahra_G