Hi @5py,    We recommend to check first if your area is part of an outage/maintenance here: TPG Service Status   If your address is not listed, please send us a private message along with your TPG username or Customer ID so we can check your connection.    -Ahra_G ... View more

Hi @Juliekirkwood,    If you are pertaining to NBN modems, here are the articles that can guide you in choosing which modem is compatible:    High-Speed NBN BYO Modem Requirements NBN BYO Modem Hardware Compatibility   Let us know should you require further assistance.    -Ahra_G ... View more

Hi @Becker,    Is this a newly activated service or has worked previously? We recommend checking out this article: How To Set up Voicemail and Visual Voicemail for TPG Mobile   Send us a private message with your Customer ID or mobile number if you're still unable to access your voicemail adter following the steps from the article:    -Ahra_G ... View more

Hi @0419313618,    May we know if you have successfully transferred your email to TMC?    Please send us a private message with your TPG username or Customer ID so we can help check this for you.   -Ahra_G ... View more

Hi @Janetlange5,   Please refer to this link on how you can reset your password: Forgot your TPG Account Password?   Let us know should you require further assistance.    -Ahra_G ... View more

Hi @dinavavasis,    When you are outside contract, you can cancel the account without any termination fees. However, you are required to provide us at least 30 days notice and the service has to be paid up to the end of the notice period.   Send us a private message with your Customer ID or username and we'll have a look at your account.    -Ahra_G ... View more

Hi @chopa,    What type of NBN service do you have? Is the box still turning on?    Send us a private message with your TPG username or Customer ID so we can check your connection.    -Ahra_G ... View more

Hi @waz4,    Here's how to send a PM: How do I private message (PM) in the community   We'd like to know how we can still keep you as a customer.    -Ahra_G ... View more

Hi @haychis,    We're sorry to learn that you're cancelling your service. Send us a private message with your TPG username or Customer ID and we'll go from there.    -Ahra_G ... View more

Hi @Eshetie05, we appreciate the interest! We'd be happy to help in choosing the right plan for you. Do you have a specific data plan in mind?   We also have an ongoing promo of 50% off for the first 6 months! If you haven't decided yet which plan to get, you can check out our website: https://www.tpg.com.au/mobile   Feel free to let us know should you have further queries :)   -Ahra_G ... View more

Hi @RBowell, click on a moderator's name and it should provide you an option to send a message. Here's the link for your reference: How do I private message (PM) in the community You can reboot the modem by turning it on and off. Resetting means pressing the button/pinhole on the modem which is usually located on the side or bottom part of the modem.  ... View more

Hi @jasimp,    We'd be glad to look into this. Any chance you can send a private message and confirm your TPG account details?    -Ahra_G ... View more

Hi @lamiafairose12,    To check for outages/maintenance, you may check our Service Status page for info.    If your area is not listed, you may PM us with your TPG username or customer ID so we can check your connection.    -Ahra_G ... View more

Hi @Sandr1,    We're here to help. Could you please confirm if your modem is not turning on at all? Or you are not getting internet access?    -Ahra_G ... View more

Hi @Sicad,    Is this for a mobile service or a fixed line? Please send us a private message with your TPG username or Customer ID so we can help check your connection.    -Ahra_G ... View more

Hi @bartknee,    We're sorry to see you go. Please send us a private message with your TPG username or Customer ID and let's have a look at your account as we're still keen to keep you on board.    -Ahra_G ... View more

Hi @JaymanC,    Are you trying to setup your modem for the first time? If yes, please check out this article: New Connection Setup Help   Otherwise, let us know how we can be of help. You may also send us a private message with your TPG details so we can assist.   -Ahra_G       ... View more

Send us a private message with your TPG username or Customer ID so we can assist further, @nyaw.    ... View more

Hi @nyaw,    Have you tried the workaround posted from this thread?    -Ahra_G ... View more

Hi @Paulj,    We have created an article for troubleshooting 5G slow speeds: 5G Home Broadband - Troubleshooting Speed issues   If the issue persists, send us a private message with your Customer ID or username so we can check your service.    -Ahra-G ... View more

Hi @deschapman,    There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    Send us a PM with your TPG account details so we can run tests on your service.    -Ahra_G ... View more

Hi @Jan2,   Is this the only streaming show that is buffering? If you're on NBN, we recommend checking out this article: Troubleshooting NBN Speed   Otherwise, please send us a private message with your Customer ID or username so we can help check your service.    -Ahra_G ... View more

Hi @Aoaya,    We'd be happy to lend a hand. Please send us a private message with your TPG username or Customer ID so we can pull up your account.    -Ahra_G ... View more

Hi @georgesin1, send us a private message with your Customer ID or username so we can also have a look at your connection.  ... View more

Hi @Roaming1234,    If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you're unable to connect to a network, try these troubleshooting steps first:   1. Make sure international roaming is active on your account. You can manage your roaming settings through My Account   2. Try turning of your phone or doing a hard reset to see if it finds a network.   Otherwise, please send us a private message with your TPG customer ID or mobile number so we can assist further.    -Ahra_G ... View more

Hi @shinwoonglee1,    We recommend checking out this article: Troubleshooting NBN Speed   If the issue persists, send us your TPG Customer ID or username via private message so we can check your service.    -Ahra_G ... View more

Hi @jufar123,    Let's check your account and see what's going on. Send us a private message with your TPG username or Customer ID so we can assist.    -Ahra_G ... View more

Hi @kimbo1111,    We value the privacy and security of each of our customer's account.    Please send us a private message with your TPG username or Customer ID and we'll help in getting this sorted.    -Ahra_G ... View more