Change contact number

[Z6754]

Hey, so I can’t log into my account online to update my contact details as I get sent a code to my old phone number which I no longer have access to. Hoping I can get some assistance with this Thankyou

[BasilDV]

Hi @Z6754 

In order to update your account with your new mobile number, please send in the request to our Privacy Team using the secure form here.

A case manager will be in touch with you within 24 to 48 hours.

BasilDV

[Z6754]

I’ve already filled out that form on the 19th-December
Ref. Number: 06633316.

I’ve refilled out the form and submitted again
Ref. Number: 06635858

I look forward to hearing a response Thankyou