TPG Community

gcck88 · ‎07-10-2023

Hi @Angeli @Shane please help. It's happened again and it's been 11 hours past since power came back but still NBN line sync has not restored. Suspect issue at exchange or what ever that junxtion box thing is called outside.

gcck88 · ‎06-10-2023

Hi TPG support, need help to log case with engineer. Everytime there's a power outage in my area, the NBN line sync never gets restored. Please assist in contacting me as this has happened a few times before now and your current customer support line is super duper busy starting only a callback option is possible. And your latest callback is apparently tomorrow sometime. :(

gcck88 · ‎24-03-2023

Hi @Angeli, I've sent you a PM. Thanks!

gcck88 · ‎23-03-2023

NBN modem no longer has sync connection after power outage (only power light) and sync light blinking continuously / retrying. Did all the usual checks like reboot, power off & wait, changed cables but still the same. NBN outage check page states no issue at my address and TPG service status page does not have my area listed on the NBN outage page (same as last time when there was a power outage). Support closes at 10pm, so hoping someone at TPG is still looking into forums :) Help please :')

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About gcck88

Re: No NBN line sync after power outage

No NBN line sync after power outage

Re: No NBN sync after recovering from power outage

No NBN sync after recovering from power outage