Hi there, there seems to be lots of confusion at the moment as to what mobile brands/models that are exactly supported by TPG post 28th of Oct, 2024. People are using various brands/models and most seems to work post the debacle of the "shutdown" which occurred in Jan 2024. Most people managed to find a solution to manually enable VoLTe using "codes" on their various brands/models to work again. Pre Oct 2024, your message to TPG customers that were on the unsupported brands/models : "3G networks across Australia are due to shut down completely by 28 October 2024. We have identified that your handset is not compatible with Australian mobile networks. While it can currently make standard calls on a 4G/5G network, it will not be able to make emergency 000 calls on any Australian mobile network from 28 October. It may also be permanently unable to make any standard call Australia-wide from that date."   However, you have now changed it to :   "As mandated by the Australian Government, devices not compatible with emergency calling on 4G networks are to be blocked from using voice, SMS and data services in October 2024. This applies across all mobile providers in Australia. As previously advised, your device has been identified as not fully 4G compatible. We will start to block incompatible devices later this month. We will send a final notification prior to your device losing service."   However looking at the forums / community, there are TPG customers still using brands that are not on your approved / supported list but being told that they will be fine as long as they have 4g / VoLTe displayed on their devices. Are you expecting your current / new TPG customers to only purchase exact brands and models that are on your approved list in order to continue using your services? Imma confused as heck .... Please advise. ... View more

Hi TPG support, need help to log case with engineer. Everytime there's a power outage in my area, the NBN line sync never gets restored. Please assist in contacting me as this has happened a few times before now and your current customer support line is super duper busy starting only a callback option is possible. And your latest callback is apparently tomorrow sometime. :( ... View more

NBN modem no longer has sync connection after power outage (only power light) and sync light blinking continuously / retrying. Did all the usual checks like reboot, power off & wait, changed cables but still the same. NBN outage check page states no issue at my address and TPG service status page does not have my area listed on the NBN outage page (same as last time when there was a power outage). Support closes at 10pm, so hoping someone at TPG is still looking into forums :) Help please :') ... View more