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No NBN line sync after power outage

gcck88
Level 3
Level 3
‎06-10-2023 08:25 PM

Hi TPG support, need help to log case with engineer. Everytime there's a power outage in my area, the NBN line sync never gets restored. Please assist in contacting me as this has happened a few times before now and your current customer support line is super duper busy starting only a callback option is possible. And your latest callback is apparently tomorrow sometime. Smiley Sad

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gcck88
Level 3
Level 3
‎07-10-2023 07:38 AM

Hi @Anonymous @Anonymous please help. It's happened again and it's been 11 hours past since power came back but still NBN line sync has not restored. Suspect issue at exchange or what ever that junxtion box thing is called outside.

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BasilDV
Moderator Moderator
Moderator
‎07-10-2023 03:23 PM

Hi @gcck88 

 

We'd like to check on this further for you.

 

Please send us a private message with your account details.

 

BasilDV

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