Welcome to the community!
We're able to locate your account using your community details. We ran initial test on your service and it shows no connection the line.
Please expect a call from one of our Technicians today between 10-12PM WA time.
Make sure to keep your mobile phone available for the incoming call and let us know how it will go.
One of our Technicians tried to call you earlier today unfortunately no avail.
Let us know your best contact time and we'll have them call you again else, . Please call 131423, option 2 for assistance.