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Hi @hyoolee3,
Welcome to the community!
We're able to locate your account using your community details. We ran initial test on your service and it shows no connection the line.
Please expect a call from one of our Technicians today between 10-12PM WA time.
Make sure to keep your mobile phone available for the incoming call and let us know how it will go.
Cheers!
Hi @hyoolee3,
One of our Technicians tried to call you earlier today unfortunately no avail.
Let us know your best contact time and we'll have them call you again else, . Please call 131423, option 2 for assistance.
Regards,