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We've managed to check the latest update on your Service Installation and it shows here that the reason why the service fault is taking too long to resolve is because of the high workload of the Telstra field technicians at your location.
We have been advised that a Telstra communications technician has been scheduled to attend to the service difficulty on 05-12-2018 8AM and 12NN.
We will continue to push our third party service provider to fast track the resolution to your issue and I will ask our Provisioning team to closely monitor the progress of your case and contact you for any important updates. We understand the importance of your service and we apologise for the inconvenience.