I ordered the ADSL2+/Home phone bundle not long ago. I got the email confirming that the installation finished. However, the adsl light on the modem is off and there is no internet connection. Why is it so?
Welcome to the Community!
I've located your account using your Community details and just ran remote tests.
Currently, the results shows that your router has been connected to our network for the last 16hours.
If you're having issues in connecting your devices via wireless, please see this Community article for Wi-Fi troubleshooting steps - No Internet/Connection.
Let us know how it goes!
For ADSL2+ with TPG Home Phone, we will deliver your service to the network boundary point of that Premises. This network boundary point is typically either:
If you reside in a unit, TPG is responsible for delivering the service to the Main Distribution Frame.
You would to contact the building admin should you wish to have the service delivered to a different wall socket or to multiple wall sockets in your premises.