Welcome to the Community!
I've located your account using your Community details and can see that we are working to complete your installation but don’t yet have an installation date from our wholesale partner Telstra.
Last update shows that we've been initially advised by Telstra that they were unable to find a direct line set up from the Exchange to your Premises.
Nonetheless, we've reprocess the order for you and is currently being assess by Telstra.
The installation date should be available within a couple of days. You can track the status of your install at www.tpg.com.au/install and we will also update you via SMS and email.