I have recieved an email from TPG saying my service is active. I have plugged in my modem but the internet light is red, and the modem setup tool says I am not connected to the internet. Can you please run a check to make sure the connection is working?
Welcome to the Community!
I'm sorry to learn that you're unable to utilize your newly installed service yet. I can see that you have interacted with our Technical Team earlier today and was determined that your modem is unable to get sync from the line. Since the installation done was jumpering at the exchange, we've escalated your case to Telstra for them to prove the connection up to your first phone socket. You will receive a notification from our Engineers regarding a technician appointment via SMS or a phone call.