Constant Drop Outs ADSL2

milenko06
Level 2

Hello,

 

I'm having constant issues with my adsl2 connection, it frequently drops connection then re-establishes every 10 or so minutes. I've performed isolation tests and replaced what seems like every cable/filter but no solution. I'm currently using a D-Link Viper modem router.

 

I have a constant ping to google.com.au and you can see the drops, (this is just this morning). Are you able to check the line for any faults?

 

64 bytes from 216.58.199.67: icmp_seq=24351 ttl=56 time=53.304 ms

64 bytes from 216.58.199.67: icmp_seq=24352 ttl=56 time=49.123 ms

64 bytes from 216.58.199.67: icmp_seq=24353 ttl=56 time=66.531 ms

64 bytes from 216.58.199.67: icmp_seq=24354 ttl=56 time=41.654 ms

64 bytes from 216.58.199.67: icmp_seq=24355 ttl=56 time=42.643 ms

64 bytes from 216.58.199.67: icmp_seq=24356 ttl=56 time=45.913 ms

64 bytes from 216.58.199.67: icmp_seq=24357 ttl=56 time=53.970 ms

64 bytes from 216.58.199.67: icmp_seq=24358 ttl=56 time=51.613 ms

64 bytes from 216.58.199.67: icmp_seq=24359 ttl=56 time=42.866 ms

64 bytes from 216.58.199.67: icmp_seq=24360 ttl=56 time=64.580 ms

64 bytes from 216.58.199.67: icmp_seq=24361 ttl=56 time=52.245 ms

64 bytes from 216.58.199.67: icmp_seq=24362 ttl=56 time=160.118 ms

64 bytes from 216.58.199.67: icmp_seq=24363 ttl=56 time=31.331 ms

64 bytes from 216.58.199.67: icmp_seq=24364 ttl=56 time=36.828 ms

64 bytes from 216.58.199.67: icmp_seq=24365 ttl=56 time=53.879 ms

64 bytes from 216.58.199.67: icmp_seq=24366 ttl=56 time=47.778 ms

64 bytes from 216.58.199.67: icmp_seq=24367 ttl=56 time=25.695 ms

64 bytes from 216.58.199.67: icmp_seq=24368 ttl=56 time=82.322 ms

64 bytes from 216.58.199.67: icmp_seq=24369 ttl=56 time=47.724 ms

64 bytes from 216.58.199.67: icmp_seq=24370 ttl=56 time=56.875 ms

64 bytes from 216.58.199.67: icmp_seq=24371 ttl=56 time=46.580 ms

64 bytes from 216.58.199.67: icmp_seq=24372 ttl=56 time=42.935 ms

Request timeout for icmp_seq 24373

Request timeout for icmp_seq 24374

Request timeout for icmp_seq 24375

64 bytes from 216.58.199.67: icmp_seq=24376 ttl=56 time=42.963 ms

64 bytes from 216.58.199.67: icmp_seq=24377 ttl=56 time=22.009 ms

Request timeout for icmp_seq 24378

Request timeout for icmp_seq 24379

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Request timeout for icmp_seq 24398

64 bytes from 216.58.199.67: icmp_seq=24399 ttl=56 time=27.089 ms

Request timeout for icmp_seq 24400

Request timeout for icmp_seq 24401

Request timeout for icmp_seq 24402

Request timeout for icmp_seq 24403

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Request timeout for icmp_seq 24405

Request timeout for icmp_seq 24406

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Request timeout for icmp_seq 24408

Request timeout for icmp_seq 24409

Request timeout for icmp_seq 24410

Request timeout for icmp_seq 24411

Request timeout for icmp_seq 24412

Request timeout for icmp_seq 24413

Request timeout for icmp_seq 24414

Request timeout for icmp_seq 24415

Request timeout for icmp_seq 24416

Request timeout for icmp_seq 24417

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Request timeout for icmp_seq 24419

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Request timeout for icmp_seq 24421

Request timeout for icmp_seq 24422

Request timeout for icmp_seq 24423

Request timeout for icmp_seq 24424

Request timeout for icmp_seq 24425

Request timeout for icmp_seq 24426

Request timeout for icmp_seq 24427

Request timeout for icmp_seq 24428

Request timeout for icmp_seq 24429

Request timeout for icmp_seq 24430

Request timeout for icmp_seq 24431

Request timeout for icmp_seq 24432

Request timeout for icmp_seq 24433

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Request timeout for icmp_seq 24435

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Request timeout for icmp_seq 24437

Request timeout for icmp_seq 24438

Request timeout for icmp_seq 24439

Request timeout for icmp_seq 24440

Request timeout for icmp_seq 24441

Request timeout for icmp_seq 24442

Request timeout for icmp_seq 24443

Request timeout for icmp_seq 24444

Request timeout for icmp_seq 24445

Request timeout for icmp_seq 24446

Request timeout for icmp_seq 24447

Request timeout for icmp_seq 24448

Request timeout for icmp_seq 24449

Request timeout for icmp_seq 24450

Request timeout for icmp_seq 24451

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Request timeout for icmp_seq 24453

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Request timeout for icmp_seq 24459

Request timeout for icmp_seq 24460

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Request timeout for icmp_seq 24463

Request timeout for icmp_seq 24464

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Request timeout for icmp_seq 24466

Request timeout for icmp_seq 24467

Request timeout for icmp_seq 24468

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Request timeout for icmp_seq 24481

Request timeout for icmp_seq 24482

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Request timeout for icmp_seq 24489

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Request timeout for icmp_seq 24496

Request timeout for icmp_seq 24497

64 bytes from 216.58.199.67: icmp_seq=24498 ttl=56 time=22.451 ms

64 bytes from 216.58.199.67: icmp_seq=24499 ttl=56 time=72.857 ms

64 bytes from 216.58.199.67: icmp_seq=24500 ttl=56 time=22.552 ms

64 bytes from 216.58.199.67: icmp_seq=24501 ttl=56 time=22.620 ms

64 bytes from 216.58.199.67: icmp_seq=24502 ttl=56 time=22.716 ms

64 bytes from 216.58.199.67: icmp_seq=24503 ttl=56 time=22.208 ms

64 bytes from 216.58.199.67: icmp_seq=24504 ttl=56 time=25.597 ms

64 bytes from 216.58.199.67: icmp_seq=24505 ttl=56 time=22.968 ms

64 bytes from 216.58.199.67: icmp_seq=24506 ttl=56 time=74.331 ms

64 bytes from 216.58.199.67: icmp_seq=24507 ttl=56 time=24.030 ms

64 bytes from 216.58.199.67: icmp_seq=24508 ttl=56 time=20.644 ms

64 bytes from 216.58.199.67: icmp_seq=24509 ttl=56 time=21.757 ms

64 bytes from 216.58.199.67: icmp_seq=24510 ttl=56 time=21.934 ms

64 bytes from 216.58.199.67: icmp_seq=24511 ttl=56 time=22.457 ms

64 bytes from 216.58.199.67: icmp_seq=24512 ttl=56 time=22.607 ms

64 bytes from 216.58.199.67: icmp_seq=24513 ttl=56 time=23.158 ms

64 bytes from 216.58.199.67: icmp_seq=24514 ttl=56 time=22.778 ms

Request timeout for icmp_seq 24515

64 bytes from 216.58.199.67: icmp_seq=24516 ttl=56 time=22.547 ms

64 bytes from 216.58.199.67: icmp_seq=24517 ttl=56 time=22.265 ms

64 bytes from 216.58.199.67: icmp_seq=24518 ttl=56 time=23.088 ms

64 bytes from 216.58.199.67: icmp_seq=24519 ttl=56 time=21.600 ms

64 bytes from 216.58.199.67: icmp_seq=24520 ttl=56 time=21.422 ms

64 bytes from 216.58.199.67: icmp_seq=24521 ttl=56 time=22.574 ms

64 bytes from 216.58.199.67: icmp_seq=24522 ttl=56 time=20.748 ms

64 bytes from 216.58.199.67: icmp_seq=24523 ttl=56 time=22.269 ms

64 bytes from 216.58.199.67: icmp_seq=24524 ttl=56 time=24.283 ms

Request timeout for icmp_seq 24525

64 bytes from 216.58.199.67: icmp_seq=24526 ttl=56 time=22.452 ms

64 bytes from 216.58.199.67: icmp_seq=24527 ttl=56 time=21.461 ms

64 bytes from 216.58.199.67: icmp_seq=24528 ttl=56 time=20.914 ms

64 bytes from 216.58.199.67: icmp_seq=24529 ttl=56 time=21.729 ms

64 bytes from 216.58.199.67: icmp_seq=24530 ttl=56 time=23.402 ms

64 bytes from 216.58.199.67: icmp_seq=24531 ttl=56 time=24.062 ms

64 bytes from 216.58.199.67: icmp_seq=24532 ttl=56 time=28.667 ms

64 bytes from 216.58.199.67: icmp_seq=24533 ttl=56 time=23.527 ms

64 bytes from 216.58.199.67: icmp_seq=24534 ttl=56 time=30.441 ms

64 bytes from 216.58.199.67: icmp_seq=24535 ttl=56 time=50.622 ms

64 bytes from 216.58.199.67: icmp_seq=24536 ttl=56 time=23.196 ms

64 bytes from 216.58.199.67: icmp_seq=24537 ttl=56 time=22.057 ms

64 bytes from 216.58.199.67: icmp_seq=24538 ttl=56 time=23.452 ms

Request timeout for icmp_seq 24539

Request timeout for icmp_seq 24540

Request timeout for icmp_seq 24541

Request timeout for icmp_seq 24542

Request timeout for icmp_seq 24543

64 bytes from 216.58.199.67: icmp_seq=24544 ttl=56 time=21.758 ms

Request timeout for icmp_seq 24545

Request timeout for icmp_seq 24546

Request timeout for icmp_seq 24547

Request timeout for icmp_seq 24548

Request timeout for icmp_seq 24549

64 bytes from 216.58.199.67: icmp_seq=24550 ttl=56 time=22.266 ms

Request timeout for icmp_seq 24551

Request timeout for icmp_seq 24552

64 bytes from 216.58.199.67: icmp_seq=24553 ttl=56 time=23.548 ms

64 bytes from 216.58.199.67: icmp_seq=24554 ttl=56 time=798.331 ms

Request timeout for icmp_seq 24555

Request timeout for icmp_seq 24556

Request timeout for icmp_seq 24557

Request timeout for icmp_seq 24558

Request timeout for icmp_seq 24559

64 bytes from 216.58.199.67: icmp_seq=24560 ttl=56 time=21.179 ms

Request timeout for icmp_seq 24561

64 bytes from 216.58.199.67: icmp_seq=24562 ttl=56 time=21.866 ms

64 bytes from 216.58.199.67: icmp_seq=24563 ttl=56 time=21.667 ms

64 bytes from 216.58.199.67: icmp_seq=24564 ttl=56 time=21.996 ms

64 bytes from 216.58.199.67: icmp_seq=24565 ttl=56 time=22.065 ms

64 bytes from 216.58.199.67: icmp_seq=24566 ttl=56 time=21.638 ms

Request timeout for icmp_seq 24567

64 bytes from 216.58.199.67: icmp_seq=24568 ttl=56 time=20.153 ms

Request timeout for icmp_seq 24569

64 bytes from 216.58.199.67: icmp_seq=24570 ttl=56 time=21.802 ms

64 bytes from 216.58.199.67: icmp_seq=24571 ttl=56 time=21.665 ms

64 bytes from 216.58.199.67: icmp_seq=24572 ttl=56 time=21.696 ms

64 bytes from 216.58.199.67: icmp_seq=24573 ttl=56 time=23.621 ms

64 bytes from 216.58.199.67: icmp_seq=24574 ttl=56 time=21.885 ms

64 bytes from 216.58.199.67: icmp_seq=24575 ttl=56 time=21.905 ms

64 bytes from 216.58.199.67: icmp_seq=24576 ttl=56 time=23.173 ms

64 bytes from 216.58.199.67: icmp_seq=24577 ttl=56 time=21.142 ms

64 bytes from 216.58.199.67: icmp_seq=24578 ttl=56 time=21.046 ms

64 bytes from 216.58.199.67: icmp_seq=24579 ttl=56 time=23.582 ms

64 bytes from 216.58.199.67: icmp_seq=24580 ttl=56 time=23.439 ms

64 bytes from 216.58.199.67: icmp_seq=24581 ttl=56 time=23.328 ms

64 bytes from 216.58.199.67: icmp_seq=24582 ttl=56 time=23.477 ms

64 bytes from 216.58.199.67: icmp_seq=24583 ttl=56 time=21.727 ms

64 bytes from 216.58.199.67: icmp_seq=24584 ttl=56 time=20.440 ms

64 bytes from 216.58.199.67: icmp_seq=24585 ttl=56 time=23.430 ms

64 bytes from 216.58.199.67: icmp_seq=24586 ttl=56 time=25.304 ms

64 bytes from 216.58.199.67: icmp_seq=24587 ttl=56 time=22.128 ms

64 bytes from 216.58.199.67: icmp_seq=24588 ttl=56 time=22.482 ms

64 bytes from 216.58.199.67: icmp_seq=24589 ttl=56 time=22.616 ms

64 bytes from 216.58.199.67: icmp_seq=24590 ttl=56 time=20.872 ms

64 bytes from 216.58.199.67: icmp_seq=24591 ttl=56 time=22.081 ms

64 bytes from 216.58.199.67: icmp_seq=24592 ttl=56 time=22.160 ms

64 bytes from 216.58.199.67: icmp_seq=24593 ttl=56 time=22.494 ms

64 bytes from 216.58.199.67: icmp_seq=24594 ttl=56 time=22.534 ms

64 bytes from 216.58.199.67: icmp_seq=24595 ttl=56 time=22.943 ms

64 bytes from 216.58.199.67: icmp_seq=24596 ttl=56 time=22.745 ms

64 bytes from 216.58.199.67: icmp_seq=24597 ttl=56 time=22.691 ms

64 bytes from 216.58.199.67: icmp_seq=24598 ttl=56 time=22.791 ms

64 bytes from 216.58.199.67: icmp_seq=24599 ttl=56 time=22.961 ms

64 bytes from 216.58.199.67: icmp_seq=24600 ttl=56 time=22.052 ms

64 bytes from 216.58.199.67: icmp_seq=24601 ttl=56 time=23.955 ms

64 bytes from 216.58.199.67: icmp_seq=24602 ttl=56 time=25.322 ms

64 bytes from 216.58.199.67: icmp_seq=24603 ttl=56 time=24.074 ms

64 bytes from 216.58.199.67: icmp_seq=24604 ttl=56 time=22.307 ms

64 bytes from 216.58.199.67: icmp_seq=24605 ttl=56 time=23.738 ms

64 bytes from 216.58.199.67: icmp_seq=24606 ttl=56 time=22.802 ms

64 bytes from 216.58.199.67: icmp_seq=24607 ttl=56 time=38.203 ms

 

Cheers

Tristan

5 REPLIES 5
Shane
Moderator

Hi @milenko06,

 

Welcome to the community!

 

I was able to pull up your account using your community details.

 

Allow me to run inital tests on your service and I'll get back to you as soon as I got the results.

 

Cheers!

Shane
Moderator

Hi @milenko06,

 

Initial test results shows a possible line fault causing a connection dropouts. I would like to arrange a call from one of our Technicians for further tests and investigation. Kindly PM me your best contact number and preferred time today.

Cheers!

milenko06
Level 2

Thanks Shane, PM just sent

Shane
Moderator

Hi @milenko06,

 

Thanks for sending me your details.

 

I arranged one of our Technicians to call you in between 5-5:30PM Sydney time.

 

Let me know how it will go.

 

Cheers !

Shane
Moderator

Hi @milenko06,

 

I've seen that you have been in touch with one of our Technicians and raise this connection issue to our Engineering Department for further test and investigation.

 

At the moment a TPG technician visit is booked for 31/Jul/2018 between 1PM - 5PM.

 

Let me know how it will go and should you require further assistance.

 

Cheers!