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Constant Drop Outs ADSL2

Level 1b

Hello,

 

I'm having constant issues with my adsl2 connection, it frequently drops connection then re-establishes every 10 or so minutes. I've performed isolation tests and replaced what seems like every cable/filter but no solution. I'm currently using a D-Link Viper modem router.

 

I have a constant ping to google.com.au and you can see the drops, (this is just this morning). Are you able to check the line for any faults?

 

64 bytes from 216.58.199.67: icmp_seq=24351 ttl=56 time=53.304 ms

64 bytes from 216.58.199.67: icmp_seq=24352 ttl=56 time=49.123 ms

64 bytes from 216.58.199.67: icmp_seq=24353 ttl=56 time=66.531 ms

64 bytes from 216.58.199.67: icmp_seq=24354 ttl=56 time=41.654 ms

64 bytes from 216.58.199.67: icmp_seq=24355 ttl=56 time=42.643 ms

64 bytes from 216.58.199.67: icmp_seq=24356 ttl=56 time=45.913 ms

64 bytes from 216.58.199.67: icmp_seq=24357 ttl=56 time=53.970 ms

64 bytes from 216.58.199.67: icmp_seq=24358 ttl=56 time=51.613 ms

64 bytes from 216.58.199.67: icmp_seq=24359 ttl=56 time=42.866 ms

64 bytes from 216.58.199.67: icmp_seq=24360 ttl=56 time=64.580 ms

64 bytes from 216.58.199.67: icmp_seq=24361 ttl=56 time=52.245 ms

64 bytes from 216.58.199.67: icmp_seq=24362 ttl=56 time=160.118 ms

64 bytes from 216.58.199.67: icmp_seq=24363 ttl=56 time=31.331 ms

64 bytes from 216.58.199.67: icmp_seq=24364 ttl=56 time=36.828 ms

64 bytes from 216.58.199.67: icmp_seq=24365 ttl=56 time=53.879 ms

64 bytes from 216.58.199.67: icmp_seq=24366 ttl=56 time=47.778 ms

64 bytes from 216.58.199.67: icmp_seq=24367 ttl=56 time=25.695 ms

64 bytes from 216.58.199.67: icmp_seq=24368 ttl=56 time=82.322 ms

64 bytes from 216.58.199.67: icmp_seq=24369 ttl=56 time=47.724 ms

64 bytes from 216.58.199.67: icmp_seq=24370 ttl=56 time=56.875 ms

64 bytes from 216.58.199.67: icmp_seq=24371 ttl=56 time=46.580 ms

64 bytes from 216.58.199.67: icmp_seq=24372 ttl=56 time=42.935 ms

Request timeout for icmp_seq 24373

Request timeout for icmp_seq 24374

Request timeout for icmp_seq 24375

64 bytes from 216.58.199.67: icmp_seq=24376 ttl=56 time=42.963 ms

64 bytes from 216.58.199.67: icmp_seq=24377 ttl=56 time=22.009 ms

Request timeout for icmp_seq 24378

Request timeout for icmp_seq 24379

Request timeout for icmp_seq 24380

Request timeout for icmp_seq 24381

Request timeout for icmp_seq 24382

Request timeout for icmp_seq 24383

Request timeout for icmp_seq 24384

Request timeout for icmp_seq 24385

Request timeout for icmp_seq 24386

Request timeout for icmp_seq 24387

Request timeout for icmp_seq 24388

Request timeout for icmp_seq 24389

Request timeout for icmp_seq 24390

Request timeout for icmp_seq 24391

Request timeout for icmp_seq 24392

Request timeout for icmp_seq 24393

Request timeout for icmp_seq 24394

Request timeout for icmp_seq 24395

Request timeout for icmp_seq 24396

Request timeout for icmp_seq 24397

Request timeout for icmp_seq 24398

64 bytes from 216.58.199.67: icmp_seq=24399 ttl=56 time=27.089 ms

Request timeout for icmp_seq 24400

Request timeout for icmp_seq 24401

Request timeout for icmp_seq 24402

Request timeout for icmp_seq 24403

Request timeout for icmp_seq 24404

Request timeout for icmp_seq 24405

Request timeout for icmp_seq 24406

Request timeout for icmp_seq 24407

Request timeout for icmp_seq 24408

Request timeout for icmp_seq 24409

Request timeout for icmp_seq 24410

Request timeout for icmp_seq 24411

Request timeout for icmp_seq 24412

Request timeout for icmp_seq 24413

Request timeout for icmp_seq 24414

Request timeout for icmp_seq 24415

Request timeout for icmp_seq 24416

Request timeout for icmp_seq 24417

Request timeout for icmp_seq 24418

Request timeout for icmp_seq 24419

Request timeout for icmp_seq 24420

Request timeout for icmp_seq 24421

Request timeout for icmp_seq 24422

Request timeout for icmp_seq 24423

Request timeout for icmp_seq 24424

Request timeout for icmp_seq 24425

Request timeout for icmp_seq 24426

Request timeout for icmp_seq 24427

Request timeout for icmp_seq 24428

Request timeout for icmp_seq 24429

Request timeout for icmp_seq 24430

Request timeout for icmp_seq 24431

Request timeout for icmp_seq 24432

Request timeout for icmp_seq 24433

Request timeout for icmp_seq 24434

Request timeout for icmp_seq 24435

Request timeout for icmp_seq 24436

Request timeout for icmp_seq 24437

Request timeout for icmp_seq 24438

Request timeout for icmp_seq 24439

Request timeout for icmp_seq 24440

Request timeout for icmp_seq 24441

Request timeout for icmp_seq 24442

Request timeout for icmp_seq 24443

Request timeout for icmp_seq 24444

Request timeout for icmp_seq 24445

Request timeout for icmp_seq 24446

Request timeout for icmp_seq 24447

Request timeout for icmp_seq 24448

Request timeout for icmp_seq 24449

Request timeout for icmp_seq 24450

Request timeout for icmp_seq 24451

Request timeout for icmp_seq 24452

Request timeout for icmp_seq 24453

Request timeout for icmp_seq 24454

Request timeout for icmp_seq 24455

Request timeout for icmp_seq 24456

Request timeout for icmp_seq 24457

Request timeout for icmp_seq 24458

Request timeout for icmp_seq 24459

Request timeout for icmp_seq 24460

Request timeout for icmp_seq 24461

Request timeout for icmp_seq 24462

Request timeout for icmp_seq 24463

Request timeout for icmp_seq 24464

Request timeout for icmp_seq 24465

Request timeout for icmp_seq 24466

Request timeout for icmp_seq 24467

Request timeout for icmp_seq 24468

Request timeout for icmp_seq 24469

Request timeout for icmp_seq 24470

Request timeout for icmp_seq 24471

Request timeout for icmp_seq 24472

Request timeout for icmp_seq 24473

Request timeout for icmp_seq 24474

Request timeout for icmp_seq 24475

Request timeout for icmp_seq 24476

Request timeout for icmp_seq 24477

Request timeout for icmp_seq 24478

Request timeout for icmp_seq 24479

Request timeout for icmp_seq 24480

Request timeout for icmp_seq 24481

Request timeout for icmp_seq 24482

Request timeout for icmp_seq 24483

Request timeout for icmp_seq 24484

Request timeout for icmp_seq 24485

Request timeout for icmp_seq 24486

Request timeout for icmp_seq 24487

Request timeout for icmp_seq 24488

Request timeout for icmp_seq 24489

Request timeout for icmp_seq 24490

Request timeout for icmp_seq 24491

Request timeout for icmp_seq 24492

Request timeout for icmp_seq 24493

Request timeout for icmp_seq 24494

Request timeout for icmp_seq 24495

Request timeout for icmp_seq 24496

Request timeout for icmp_seq 24497

64 bytes from 216.58.199.67: icmp_seq=24498 ttl=56 time=22.451 ms

64 bytes from 216.58.199.67: icmp_seq=24499 ttl=56 time=72.857 ms

64 bytes from 216.58.199.67: icmp_seq=24500 ttl=56 time=22.552 ms

64 bytes from 216.58.199.67: icmp_seq=24501 ttl=56 time=22.620 ms

64 bytes from 216.58.199.67: icmp_seq=24502 ttl=56 time=22.716 ms

64 bytes from 216.58.199.67: icmp_seq=24503 ttl=56 time=22.208 ms

64 bytes from 216.58.199.67: icmp_seq=24504 ttl=56 time=25.597 ms

64 bytes from 216.58.199.67: icmp_seq=24505 ttl=56 time=22.968 ms

64 bytes from 216.58.199.67: icmp_seq=24506 ttl=56 time=74.331 ms

64 bytes from 216.58.199.67: icmp_seq=24507 ttl=56 time=24.030 ms

64 bytes from 216.58.199.67: icmp_seq=24508 ttl=56 time=20.644 ms

64 bytes from 216.58.199.67: icmp_seq=24509 ttl=56 time=21.757 ms

64 bytes from 216.58.199.67: icmp_seq=24510 ttl=56 time=21.934 ms

64 bytes from 216.58.199.67: icmp_seq=24511 ttl=56 time=22.457 ms

64 bytes from 216.58.199.67: icmp_seq=24512 ttl=56 time=22.607 ms

64 bytes from 216.58.199.67: icmp_seq=24513 ttl=56 time=23.158 ms

64 bytes from 216.58.199.67: icmp_seq=24514 ttl=56 time=22.778 ms

Request timeout for icmp_seq 24515

64 bytes from 216.58.199.67: icmp_seq=24516 ttl=56 time=22.547 ms

64 bytes from 216.58.199.67: icmp_seq=24517 ttl=56 time=22.265 ms

64 bytes from 216.58.199.67: icmp_seq=24518 ttl=56 time=23.088 ms

64 bytes from 216.58.199.67: icmp_seq=24519 ttl=56 time=21.600 ms

64 bytes from 216.58.199.67: icmp_seq=24520 ttl=56 time=21.422 ms

64 bytes from 216.58.199.67: icmp_seq=24521 ttl=56 time=22.574 ms

64 bytes from 216.58.199.67: icmp_seq=24522 ttl=56 time=20.748 ms

64 bytes from 216.58.199.67: icmp_seq=24523 ttl=56 time=22.269 ms

64 bytes from 216.58.199.67: icmp_seq=24524 ttl=56 time=24.283 ms

Request timeout for icmp_seq 24525

64 bytes from 216.58.199.67: icmp_seq=24526 ttl=56 time=22.452 ms

64 bytes from 216.58.199.67: icmp_seq=24527 ttl=56 time=21.461 ms

64 bytes from 216.58.199.67: icmp_seq=24528 ttl=56 time=20.914 ms

64 bytes from 216.58.199.67: icmp_seq=24529 ttl=56 time=21.729 ms

64 bytes from 216.58.199.67: icmp_seq=24530 ttl=56 time=23.402 ms

64 bytes from 216.58.199.67: icmp_seq=24531 ttl=56 time=24.062 ms

64 bytes from 216.58.199.67: icmp_seq=24532 ttl=56 time=28.667 ms

64 bytes from 216.58.199.67: icmp_seq=24533 ttl=56 time=23.527 ms

64 bytes from 216.58.199.67: icmp_seq=24534 ttl=56 time=30.441 ms

64 bytes from 216.58.199.67: icmp_seq=24535 ttl=56 time=50.622 ms

64 bytes from 216.58.199.67: icmp_seq=24536 ttl=56 time=23.196 ms

64 bytes from 216.58.199.67: icmp_seq=24537 ttl=56 time=22.057 ms

64 bytes from 216.58.199.67: icmp_seq=24538 ttl=56 time=23.452 ms

Request timeout for icmp_seq 24539

Request timeout for icmp_seq 24540

Request timeout for icmp_seq 24541

Request timeout for icmp_seq 24542

Request timeout for icmp_seq 24543

64 bytes from 216.58.199.67: icmp_seq=24544 ttl=56 time=21.758 ms

Request timeout for icmp_seq 24545

Request timeout for icmp_seq 24546

Request timeout for icmp_seq 24547

Request timeout for icmp_seq 24548

Request timeout for icmp_seq 24549

64 bytes from 216.58.199.67: icmp_seq=24550 ttl=56 time=22.266 ms

Request timeout for icmp_seq 24551

Request timeout for icmp_seq 24552

64 bytes from 216.58.199.67: icmp_seq=24553 ttl=56 time=23.548 ms

64 bytes from 216.58.199.67: icmp_seq=24554 ttl=56 time=798.331 ms

Request timeout for icmp_seq 24555

Request timeout for icmp_seq 24556

Request timeout for icmp_seq 24557

Request timeout for icmp_seq 24558

Request timeout for icmp_seq 24559

64 bytes from 216.58.199.67: icmp_seq=24560 ttl=56 time=21.179 ms

Request timeout for icmp_seq 24561

64 bytes from 216.58.199.67: icmp_seq=24562 ttl=56 time=21.866 ms

64 bytes from 216.58.199.67: icmp_seq=24563 ttl=56 time=21.667 ms

64 bytes from 216.58.199.67: icmp_seq=24564 ttl=56 time=21.996 ms

64 bytes from 216.58.199.67: icmp_seq=24565 ttl=56 time=22.065 ms

64 bytes from 216.58.199.67: icmp_seq=24566 ttl=56 time=21.638 ms

Request timeout for icmp_seq 24567

64 bytes from 216.58.199.67: icmp_seq=24568 ttl=56 time=20.153 ms

Request timeout for icmp_seq 24569

64 bytes from 216.58.199.67: icmp_seq=24570 ttl=56 time=21.802 ms

64 bytes from 216.58.199.67: icmp_seq=24571 ttl=56 time=21.665 ms

64 bytes from 216.58.199.67: icmp_seq=24572 ttl=56 time=21.696 ms

64 bytes from 216.58.199.67: icmp_seq=24573 ttl=56 time=23.621 ms

64 bytes from 216.58.199.67: icmp_seq=24574 ttl=56 time=21.885 ms

64 bytes from 216.58.199.67: icmp_seq=24575 ttl=56 time=21.905 ms

64 bytes from 216.58.199.67: icmp_seq=24576 ttl=56 time=23.173 ms

64 bytes from 216.58.199.67: icmp_seq=24577 ttl=56 time=21.142 ms

64 bytes from 216.58.199.67: icmp_seq=24578 ttl=56 time=21.046 ms

64 bytes from 216.58.199.67: icmp_seq=24579 ttl=56 time=23.582 ms

64 bytes from 216.58.199.67: icmp_seq=24580 ttl=56 time=23.439 ms

64 bytes from 216.58.199.67: icmp_seq=24581 ttl=56 time=23.328 ms

64 bytes from 216.58.199.67: icmp_seq=24582 ttl=56 time=23.477 ms

64 bytes from 216.58.199.67: icmp_seq=24583 ttl=56 time=21.727 ms

64 bytes from 216.58.199.67: icmp_seq=24584 ttl=56 time=20.440 ms

64 bytes from 216.58.199.67: icmp_seq=24585 ttl=56 time=23.430 ms

64 bytes from 216.58.199.67: icmp_seq=24586 ttl=56 time=25.304 ms

64 bytes from 216.58.199.67: icmp_seq=24587 ttl=56 time=22.128 ms

64 bytes from 216.58.199.67: icmp_seq=24588 ttl=56 time=22.482 ms

64 bytes from 216.58.199.67: icmp_seq=24589 ttl=56 time=22.616 ms

64 bytes from 216.58.199.67: icmp_seq=24590 ttl=56 time=20.872 ms

64 bytes from 216.58.199.67: icmp_seq=24591 ttl=56 time=22.081 ms

64 bytes from 216.58.199.67: icmp_seq=24592 ttl=56 time=22.160 ms

64 bytes from 216.58.199.67: icmp_seq=24593 ttl=56 time=22.494 ms

64 bytes from 216.58.199.67: icmp_seq=24594 ttl=56 time=22.534 ms

64 bytes from 216.58.199.67: icmp_seq=24595 ttl=56 time=22.943 ms

64 bytes from 216.58.199.67: icmp_seq=24596 ttl=56 time=22.745 ms

64 bytes from 216.58.199.67: icmp_seq=24597 ttl=56 time=22.691 ms

64 bytes from 216.58.199.67: icmp_seq=24598 ttl=56 time=22.791 ms

64 bytes from 216.58.199.67: icmp_seq=24599 ttl=56 time=22.961 ms

64 bytes from 216.58.199.67: icmp_seq=24600 ttl=56 time=22.052 ms

64 bytes from 216.58.199.67: icmp_seq=24601 ttl=56 time=23.955 ms

64 bytes from 216.58.199.67: icmp_seq=24602 ttl=56 time=25.322 ms

64 bytes from 216.58.199.67: icmp_seq=24603 ttl=56 time=24.074 ms

64 bytes from 216.58.199.67: icmp_seq=24604 ttl=56 time=22.307 ms

64 bytes from 216.58.199.67: icmp_seq=24605 ttl=56 time=23.738 ms

64 bytes from 216.58.199.67: icmp_seq=24606 ttl=56 time=22.802 ms

64 bytes from 216.58.199.67: icmp_seq=24607 ttl=56 time=38.203 ms

 

Cheers

Tristan

5 REPLIES
Moderator

Hi @milenko06,

 

Welcome to the community!

 

I was able to pull up your account using your community details.

 

Allow me to run inital tests on your service and I'll get back to you as soon as I got the results.

 

Cheers!

Moderator

Hi @milenko06,

 

Initial test results shows a possible line fault causing a connection dropouts. I would like to arrange a call from one of our Technicians for further tests and investigation. Kindly PM me your best contact number and preferred time today.

Cheers!

Level 1b

Thanks Shane, PM just sent

Moderator

Hi @milenko06,

 

Thanks for sending me your details.

 

I arranged one of our Technicians to call you in between 5-5:30PM Sydney time.

 

Let me know how it will go.

 

Cheers !

Moderator

Hi @milenko06,

 

I've seen that you have been in touch with one of our Technicians and raise this connection issue to our Engineering Department for further test and investigation.

 

At the moment a TPG technician visit is booked for 31/Jul/2018 between 1PM - 5PM.

 

Let me know how it will go and should you require further assistance.

 

Cheers!