We apologise for the inconvenience this service disruption is causing you and we'd like to help get to the bottom of this, @Aya.
Please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Aya, thanks for sending the details via PM. As per checking, the issue has been escalated to our Engineering Team.
We have made a follow up and we have advised the case engineer to contact you to discuss the status of the case.
Let us know via PM should you have a preferred contact number and time. Thank you.
Hi @Aya, our Engineering Team made a follow up with Telstra who has committed to send a technician anytime between now and 12/Feb/2020.
The team is closely monitoring this and will contact you for any additional update.
Let us know should you have further queries.