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Hi. My internet is not working for 3 days now. Tpg did not notify us and did not offer any alternati

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Level 1a
Level 1a
They said they will fix it anytime between 6th of Feb to 20th Feb 2020.
This is very inconvenient.
I can't work..I can't watch anything.
Very annoyed.
3 REPLIES 3
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Moderator

We apologise for the inconvenience this service disruption is causing you and we'd like to help get to the bottom of this, @Aya.

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Hi @Aya, thanks for sending the details via PM. As per checking, the issue has been escalated to our Engineering Team.

 

We have made a follow up and we have advised the case engineer to contact you to discuss the status of the case.

 

Let us know via PM should you have a preferred contact number and time. Thank you.

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Moderator

Hi @Aya, our Engineering Team made a follow up with Telstra who has committed to send a technician anytime between now and 12/Feb/2020.

 

The team is closely monitoring this and will contact you for any additional update.

 

Let us know should you have further queries.