Welcome to the communiy!
I'd love to help and see what's the progress of your installation. Kindly PM me your account details (username/customer ID or contact number associated with the account)
Thanks for sending me your details.
Based on the progress of your service installation. Our Provisioning Team is still in the appointment schedule this will be sent via email.
Once you receive the installation schedule that's the time that you can request for a later date for the given installation.
Note: We cannot request for an earlier installation date as Telstra provides us the earliest appointment.
Hope this help.