How long does it take to active after the installation done?

[angelahsiao]

the installation was scheduled today, now, my existing internet is stopped and TPG hasnt actived. There is no internet at all now. Is it normal?

[Rica_R]

Hi @angelahsiao,

Welcome to TPG Community! 

We're so sorry about the issues you have encountered on your service. Our technical team have escalated this matter to our Engineers and they will be updating you with the progress within 24 hours via phone call or SMS. Further updates will be provided as more information becomes available.