Instalation

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Level 2
How long to make my internet signal available? I made my plan on 24/04 and so far I don't have internet. My bill will arrive soon and I still have no sign.
3 REPLIES 3
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Moderator

 

Hi @rafaelm13 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @rafaelm13 

 

Your ADSL2+ service was started on 24/4 and is still ongoing.

It can take 2-20 days for Telstra installtions.

I have forwarded this to our activations team for updates.

 

https://www.tpg.com.au/support/trackmyorder

Regards,

David_M

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Level 2
so ask Telstra to hurry up I paid for a service and I still haven't been able to enjoy it. I have around 15 days for the next bill and I will not pay if I do not install the internet...simple like that. It is not fair to pay for something I did not use.