Installation Progress?

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Level 2

Hello

I have tried contacting customer service for the past few weeks, with no help or reply. 
I have paid for my new ADSL2+ on 23 March but so far no form of contact saying a technician or any kind of progress has been given to me. 

Can i please get a reply regarding my installation?

 

Thankyou

3 REPLIES 3
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Moderator

Hi @blue 

 

Let me check this for you.

 

Regards,

David_M

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Moderator

Hi @blue 

 

It still says INSTALL PENDING in our systems.

 

I have raised the issue with a different team and someone should look into it ASAP and give you a followup call.

 

Regards,

David_M

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Level 2

Thankyou for replying David!

Do you know a time frame when the follow up call will be? i havent heard from anyone yet