Hi I need someone to cancel my account and refund the intial money i paid. I have been waiting for 2 months on ADSL to be installed and not receiving any service at all or even a 4G sim to cover the down time like other ISP's. I was promised it would be 10-20 days until i would have a useable connection from the sales person. I initially used my phone data to work from home, but I have now ended up having to use my annual leave instead. I was optimistic when a technician was finally confimed, but that quickly subsided when they no showed, and now 2 weeks of not hearing a reason why or when they will be rescheduled.  As a result i want this whole thing cancelled, my money back and i'm not paying a cancellation fee, you have made me pay too much to figure alternative options and using my own annual leave.  I am beyond furious.  ... View more

Hello I have tried contacting customer service for the past few weeks, with no help or reply.  I have paid for my new ADSL2+ on 23 March but so far no form of contact saying a technician or any kind of progress has been given to me.  Can i please get a reply regarding my installation?   Thankyou ... View more